Frequently Asked Questions
Do you drop ship your products?
No, we don't. All of our products are handmade in Brooklyn, New York by the VellureGallery team — the design, woodworking, and final assembly are all done in-house with a focus on quality and detail. You may come across imitation products online; these are not affiliated with us and don't reflect the standards or care behind our original pieces.
Where is VellureGallery based?
VellureGallery is a Brooklyn, New York design studio specializing in mid-century modern and Scandinavian/bohemian-inspired home décor.
What's your return policy?
We offer a 30-day return and exchange policy. Items must be returned in their original condition and original packaging within 30 days of receiving your order.
Do you have any warranty?
Yes — we offer a 2-month manufacturer's warranty on all our items. If any problems occur, we'll replace the affected components or item. For anything warranty-related, email us at Velluregalleryco@gmail.com.
Where are your products made & by whom?
Every piece is made in our workshop in Brooklyn, New York, by Jayren Guevara alongside the VellureGallery team.
I saw a similar piece for sale elsewhere, is it the same product?
Our designs are created exclusively by the VellureGallery team and are only available through our official store. Unfortunately, our designs have been imitated by unlicensed manufacturers — none of these copies reflect the quality, materials, or craftsmanship that define our products. If you come across a similar-looking piece, especially one mass-produced overseas, it is not affiliated with us in any way.
When will I get my product?
We begin production immediately after your order is placed. Handmade pieces typically take around 7–14 business days to make and ship.
Is your wood finish "non-toxic"?
Yes — all of our wood finishes are non-toxic.
What if my piece arrives damaged?
We take great care in packaging every piece, but if yours arrives damaged, contact us within 48 hours with photos and we'll arrange a replacement.
Do you have a physical store?
We operate exclusively online and do not have a public storefront. Our workshop is located near 68 Jay Street in Brooklyn, New York.
Does it come assembled and ready to hang?
Partial assembly is required; all necessary hardware is included.
How do I clean the wall art?
Wipe gently with a dry or slightly damp cloth, and avoid harsh cleaning agents.
Will the color and grain be exactly as shown?
Each piece is one-of-a-kind, with natural variation in birch wood grain and tone.
Can I hang it vertically?
Yes — simply adjust the metal brackets behind the wood railing.